Privacy Policy
At Master VR, we are committed to protecting the privacy of users, clients and potential clients who visit our website www.master-vr.com or contact us through our forms, email, telephone or other channels.
This Privacy Policy explains how we collect, use and protect personal data.
1. Data controller
Commercial name: Master VR
Legal company name: MASTER VR SL
Tax ID: B67922914
Address: Calle de la Paz, 46001 Valencia, Valencia, Spain
Email: info@master-vr.com
Telephone: +34 960 00 21 71
Website: https://www.master-vr.com
2. Commercial brands
MASTER VR SL owns the commercial brand Local Secrets.
Personal data provided through forms, communications, requests or services linked to Local Secrets will be processed by MASTER VR SL as data controller, in accordance with this Privacy Policy.
3. Data we may collect
We may collect the following personal data:
Name and surname.
Company name.
Professional position or role.
Email address.
Telephone number.
Country, city or professional address.
Billing information.
Information provided in contact forms.
Information related to requested services.
Information about businesses, accommodation, restaurants, activities, experiences or tourism projects.
Communications maintained with Master VR or Local Secrets.
Basic technical data derived from use of the website, such as IP address, browser, device or cookies, where applicable.
4. Purposes of processing
We use personal data to:
Respond to information requests.
Manage commercial relationships with clients or potential clients.
Prepare quotes and proposals.
Provide contracted services.
Manage payments and billing.
Send service-related communications.
Manage requests received through Master VR or any of its commercial brands, including Local Secrets.
Develop communication, tourism promotion, content, visibility, digital campaign or related services concerning destinations, local businesses, accommodation, experiences, restaurants, activities and tourism professionals.
Publish, where applicable and where authorisation or a contractual relationship exists, commercial or promotional information related to businesses, destinations, accommodation, restaurants, experiences or tourism services.
Comply with legal, tax and administrative obligations.
Improve the website user experience.
Send commercial communications only where there is a legal basis or user consent.
5. Legal basis for processing
Data processing may be based on:
The user’s consent.
The performance of a contract or pre-contractual measures.
Compliance with legal obligations.
Master VR’s legitimate interest in responding to enquiries, managing professional relationships, protecting its rights and maintaining commercial relationships with clients or potential clients.
Where processing is based on consent, the user may withdraw it at any time by writing to info@master-vr.com.
6. Data retention
Personal data will be kept for as long as necessary to fulfil the purpose for which it was collected.
Where there is a contractual or commercial relationship, data may be retained for the periods required by applicable tax, accounting, commercial or legal regulations.
Data used for commercial communications will be retained while there is consent, applicable legitimate interest or until the user requests to unsubscribe.
7. Disclosure of data to third parties
MASTER VR SL will not sell or transfer personal data to third parties for commercial purposes unrelated to its activity.
We may share data with providers necessary to deliver our services, such as technology providers, hosting, email tools, payment systems, tax advisors, management platforms, communication tools, marketing services, analytics or providers related to contracted services.
These third parties will process data according to MASTER VR SL’s instructions and applicable regulations.
Data may also be disclosed where there is a legal obligation, administrative or judicial request, or where necessary to defend the rights and legitimate interests of MASTER VR SL.
8. Payments
When online payments are made, they may be processed by external payment providers.
MASTER VR SL does not store full bank card details.
The user must also review the terms and privacy policies of the relevant payment provider.
9. International transfers
Some technology providers used by MASTER VR SL may be located outside the European Economic Area or process data from other countries.
In such cases, MASTER VR SL will seek to work with providers that offer adequate data protection safeguards in accordance with applicable regulations.
10. User rights
The user may exercise their rights of access, rectification, erasure, objection, restriction of processing and portability, where applicable, by sending a request to:
The request must clearly identify the user and the right they wish to exercise.
If the user believes that the processing of their data does not comply with regulations, they may file a complaint with the competent supervisory authority.
11. Security
MASTER VR SL applies reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, misuse or unauthorised disclosure.
However, no digital system is completely secure, so users must also act with caution when sharing information online.
12. Cookies
This website may use first-party and third-party cookies to improve the browsing experience, analyse website use and, where applicable, offer personalised content.
The user may configure or reject cookies according to the options available in the browser or cookie banner, where applicable.
13. Minors’ data
Master VR and Local Secrets services are aimed at companies, professionals, organisations and adult users.
MASTER VR SL does not intentionally request personal data from minors. If it is detected that data from a minor has been received without valid authorisation, it will be deleted where applicable.
14. Changes to the Privacy Policy
MASTER VR SL may update this Privacy Policy to adapt it to legal, technical, commercial or website operation changes.
The current version will always be the one published on this page.
15. Contact
For any query related to this Privacy Policy or personal data processing, the user may contact:
MASTER VR SL
Email: info@master-vr.com
Telephone: +34 960 00 21 71
Address: Calle de la Paz, 46001 Valencia, Valencia, Spain